Q. Why buy a safe from Fire safes direct?
A. We provide high quality fire safes and security products at the most affordable prices and all our products have a  3 year guarantee

Q. What are the advantages of purchasing your products?
A. You will get high quality products and because we buy in bulk and we have no retail premises to finance so can offer you the best safes at the very lowest possible prices

Q Why should I buy from a member of the master locksmith assoc?
We know about safes and how to fit them. You will know from the internet lots of companies sell on line without really understanding the product they are selling.

Q Can you fit my new  fire safe?
Yes our own engineers can deliver and install any of our products please contact Steve Cooper via e-mail or phone on 0800 055 6128 for a quote

Q I can’t find the product I am looking for on your site?
Contact us and we will source for you and pass on any savings our buying power can obtain

Q Has your insurance company insisted on you fitting a safe?
More and more insurers are insisting on safes being fitted either on renewal or after a loss We at the Little safe company have confidential arrangements with many insurance providers please email us with the name of your insurance company and the type of safe they require you to fit and where in the U.K you live.

We may be able offer you a generous discount free fitting or both depending on your insurance co click with link to e-mail . Or Phone Steve Cooper on 0800 055 6128 

Q Can you beat my quote?
Here at the little safe company, we try to bring our customers the best products at the very best prices. If you see a similar product to ours that one of our competitors sells cheaper we will do our best to beat their price.

As members of the Master locksmiths Assoc we have access to major safe manufacturers worldwide. Just let us know the safe you need and where you have seen it e-mail or phone Steve Cooper 0800 055 6128

What if the cheaper products are a little different?

If you provide us with the website that has the similar products, we will review it. We may be able to offer you a comparable product at a better price or a better product at the same price

Q. How long from order to Delivery?
A. Approx 7 to 14 days but we try to be quicker!

Q. Is it possible to order over the phone?
A. Yes. Please call 0800 055 6128 Monday to Friday, 9:00am to 5:30pm

Q. How secure are you online purchasing store?
A. 100% secure! We use the latest 128bit encryption technology to protect all transactions. Our site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and we cannot be read in the unlikely event of someone intercepting it. Credit or Debit card transactions are secure

Q. Do you offer discounts on bulk purchases?
A. Of course contacts us by phone or email please ask for Steve Cooper to deal with your enquiry

Q Do you offer 30 day business credit accounts to corporate customers?
 Of Course contact us by phone or e-mail please ask for Colin Plested to deal with your enquiry.

Q What is your privacy policy?
We committed to protecting your privacy. All information will be collected lawfully and in accordance with the Data Protection Act 1998. We do not send random marketing emails to personal email addresses (spam).

We will never collect sensitive information about you without your explicit consent and the information we have will be accurate and up to date. You can check the information that we have about you by emailing us. If you find any inaccuracies please let us know and we will delete or correct it for you.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

This does not affect your statutory rights as a consumer.

Q What happens if I am not happy with my purchase?

- Returns
You may return your purchase within 7 days of the delivery date.

Please email your invoice or order number and reason for return to customerservice@littlesafe.co.uk any postage and packing costs incurred on returned items are for the buyers account and are non-refundable.

- Refunds
In order to receive a refund, your purchase must be returned in "as-new" condition, in original packaging and with all manuals and accessories. Please allow up to twenty eight (28) days for refunds to be processed and credited to your account.

- Faulty Goods
All verified faulty goods will be fully refunded and we will also pay for the return postage. Please note that the verification process may mean we have to send the item back to the manufacturer. You will receive your refund within 30 days although usually much sooner.

Q.How is the degree of fire protection measured?
There are lots of varying degrees of fire protection most levels are expressed as a temperature followed by a time;

I.e. 30 minutes at 900 C

Paper needs less fire protection than data i.e. floppy disc’s that are very vulnerable to heat damaged and need special safe protection.

Q.What is a cash rating?
Cash rating is the guides figure given to a safe to help grade the level of security it offers i.e. the higher the cash rating the higher the level of protection.

Insurers generally use cash rating as a guide i.e. a correctly installed safe with a £3000 cash rating will have insurance cover for up to £3,000 in cash and £30,000 worth of goods.